Gleich beide Male zu spät, demnach am Ende auch nicht/geradeso fertig. Zweite mal diverse Mängel bei der Abnahme.Schäden am Boden und Badamaturen. Das eerstemal Anfahrt von Luzern nach Bern, seltsame Logistik. Danke aber nicht noch mal!
This review is auto translated from German. See original
Too late both times, so not/barely finished in the end. Second time various defects during acceptance. Damage to the floor and bathroom fittings. The first time traveling from Lucerne to Bern, strange logistics. Thanks but not again!
We moved our household from Zollikon, ZH to Beaver Creek, CO in June/July 2020. The experience was flawless .. compared to our prior 9 moves within Europe, to the US and Asia. The team was diligent, had the necessary attention to detail handling our antics and glass ware .. and everything arrived without damage or anything broken or lost. Highly recommended company for certainly an international move.
Move from Switzerland to Boston- Don't repeat our mistake!
A few months back, my husband and I decided to relocate from Switzerland (Neuchâtel) to Boston, USA, and we contacted a few European companies to do our move. We had few different options, but the one that caught our eye the most was Swiss Moving Services; very responsive with questions, and local to Switzerland (where we were moving from), which made it easier. Worst decision we took! And, let me be specific, they WEREN’T the cheapest -at all -.
I believe the person who had been our contact until then went on vacation. So, we had somebody else replace him. Fluent communication stopped at the moment they picked up our things, which made us very nervous. All the information we had after this, was after us requesting it (and following up).
Our container was stuck in their warehouse for more than 5 weeks. When flagged to them that our expectations, as in our quote, was that our container would take 6 to 8 weeks to be delivered -and it was still in Switzerland! - they told us, badly, that was written in their quote was “from their warehouse”. Yeah, maybe, but nobody mentioned us that, that they would stay the same amount of time in their warehouse. How would we know!?
It wasn’t stated in our quote either that nobody would tell us where our things were, that we would need to beg for information. That when we would send an email stating that we weren’t happy with their service, they’d just ignore it.
Our stuff shipped from Europe 6 weeks after they picked it up. 6 weeks our stuff was just in warehouse 2 hours away from our home in Europe. We FINALLY received our things yesterday. It took them 77 days to deliver our things. That makes it 2 MONTH AND A HALF. If you were wondering if our expectations were wrong: In their website is clearly written that Europe to North America is 6-8 weeks – door to door. If they had told us initially that I would take that long, that would have been fine. We could have planned for it (take some more winter clothes and warmer jackets, some extra kitchen utilities, etc). But they never did. And we are fully aware that legally they are protected (yes, it was written in the contract that it was 5 weeks since their warehouse), but who would believe that is economically efficient - for them - to keep it 5 weeks there? But some customer-care wouldn’t have hurt.
Besides all of this, what bothered me the most wasn’t their incompetence. It was the way they treated us from the moment our things were picked up. At a certain point, they even told my husband that I “didn’t understand what how international moves work”. This is my third international move. But, if I was a logistics expert, I wouldn’t have worked with them. That’s for sure! And, basically, you do NOT speak badly of your customers (to their partners!).
We relocated recently from Switzerland to Australia. We thought Swiss Moving Service Ltd (SMS Ltd) would provide Swiss quality when we shipped our personal effects with them. We clearly got the wrong end of the stick! Swiss Moving Services Ltd is a small business that tries to do international removals. Therefore, SMS Ltd broadly depends on changing partners and you may never know who actually handles your shipping. Thus, our personal effects were picked up by a partner business of SMS Ltd. Except the SMS-shirt that the two men wore, nothing reminded that we actually hired SMS Ltd and not a random removalist. What was awkward was that only one of the men knew how to handle furniture and other stuff as the other man clearly needed a fair bit of instruction. SMS Ltd must have opted here for a cheap subcontractor. From the moment we touched ground in Australia, SMS Ltd dropped off the radar. Nobody felt responsible for the delivery of our personal effects from the storehouse to our new home. Not surprisingly, a massive delay occurred! When we finally lodged a formal complaint the situation got even more bizarre. Swiss Moving Service Ltd (which we hired!) put the blame on the partner business and the partner business put the blame on SMS Ltd. Of course, nothing of it helped to sort out the situation. After countless phone calls and e-mails, we eventually got hold of our personal effects. Long story short, we would never ever hire Swiss Moving Services Ltd again. SMS Ltd was unreliable, unhelpful and clearly did not seem to care about a happy customer.
All my stuff arrived in one piece, and communication was good
I moved from a shared flat in Zurich, Switzerland to a studio apartment in NYC. While there were considerable delays due to the supply chain problems affecting everyone globally, SMS was professional, kept in touch, updated me on the process, and responded promptly to my emails. They do use subcontractors, but the subcontracting company very promptly delivered my possessions once the ship arrived at port, even allowing for a change in address (from another state to New York, as the port of arrival was also in NYC, so it was easier for them as well).
Used them in 2015 to move a container of household goods from Bern, Switzerland to the US East Coast. Our experience was good. They were on time, the crew was quick and wrapped/packed things properly. We had no breakage, despite quite a few fragile antiques.
Diese Firma hat für mich schweres Werkzeug und wertvolle Schiffs-Modelle nach Thailand geliefert.
Pünktlich standen zwei sehr freundliche Mitarbeiter da und haben alles mitgenommen.
Auch nahm man noch ein kleines Packet zu einem späteren Zeitpunkt unbürokratisch entgegen ohne dass es einen Einfluss auf den offerierten Preis hatte.
Alls die Sachen in Thailand angekommen waren meldete sich die Thaiändische Partnerfirma von Swiss Moving bei mir und meinte, sie müsse extra einen Lastwagen mit Hebebühne einsetzten und verlangte einen (erheblichen) Aufpreis dafür.
Ein Mail an den Geschäftsführer von Swiss Moving hatte gereicht um die Thais zu motivieren das Ganze auch ohne Aufpreis an mich zu liefern.
Ich war sehr zufrieden und kann diese Firma weiterempfehlen.
Reto Todesco
This review is auto translated from German. See original
This company delivered heavy tools and valuable ship models to Thailand for me. Two very friendly employees were there on time and took everything with them. A small package was also accepted unbureaucratically at a later point in time without it having an impact on the offered price. When the things had arrived in Thailand, Swiss Moving's Thai partner company contacted me and said they had to use a truck with a lifting platform and asked for a (considerable) surcharge. An email to the managing director of Swiss Moving was enough to motivate the Thais to deliver the whole thing to me at no extra charge. I was very satisfied and can recommend this company. Reto Todesco
Swiss Moving Service AG has not registered their account and is not actively maintaining their profile.
Their address is Wiesenstrasse 39, 8952 Schlieren, Zurich, but removals usually cover a much larger area.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Swiss Moving Service AG. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the removals themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
Average price per move for Swiss Moving Service AG is between 1867 and 2917 CHF based on 3 reviews only.
Community testimonials, ratings and consumer reports on Swiss Moving Service AG - a professional company located in Wiesenstrasse 39, 8952 Schlieren, Zurich. Discover Zurich, Canton of Zürich moving companies.
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